Aston Batam Hotel & Residence: Location, Facilities, Reviews

Rooms: 232 via Tripmasters (tour booking site) · Check-in: 14:00 (Expedia (booking platform)) · Check-out: 12:00 (Skyscanner (travel search site)) · Distance from city centre: 10.8 km via Skyscanner (travel search site)

Only three of the seven facts below come from the hotel’s own site. The rest depend on booking platforms, which is why each row carries its own source.

Where is Aston Batam Hotel & Residence located?

The hotel’s own site places it in the city centre, at Jl. Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam 29444, according to Aston Hotels International (official brand site). Third-party listings describe that centre in less certain terms.

Skyscanner puts the property about 10.8 km from Batam city centre (Skyscanner (travel search site)). Agoda’s highlight places it within 300 metres of the centre, according to Agoda (booking platform), a figure rated low confidence in our review.

How far is it from Hang Nadim Airport?

• Brand site: 25 minutes (according to Aston Hotels International (official brand site)).
• Klook puts the airport about 10.9 km away, roughly 13 minutes by car, according to Klook (activity booking platform), a low-confidence figure.

The implication: the brand’s 25 minutes names no travel mode, while Klook’s figure assumes a car, so the two numbers answer different questions.

How far is it from Batam Ferry Terminal?

• Harbour Bay Ferry Terminal: 8 minutes on the brand site (according to Aston Hotels International (official brand site)).
• Batam Ferry Terminal: a Lemon8 reviewer reports a Grab ride of about 15 minutes costing about SGD 4 (Lemon8 (guest-review app)), a low-confidence account.

The catch: the 8-minute and 15-minute figures refer to different terminals, and no source in the inputs reconciles them into one travel time.

How far is it from Batam Centre?

• No source in the research gives a sourced distance to Batam Centre.
• The nearest sourced figure is Skyscanner’s 10.8 km from Batam city centre (Skyscanner (travel search site)).

What facilities does Aston Batam Hotel & Residence offer?

The brand’s own site lists a restaurant, a cafe, a prayer room and an executive lounge, according to Aston Hotels International (official brand site). Halalbooking (halal travel booking site) states that all food at the hotel is halal, according to its listing.

Does it have a restaurant?

• Yes, according to the brand’s list: a restaurant and a cafe (according to Aston Hotels International (official brand site)).
• The main restaurant is Basil Restaurant, according to Expedia (booking platform).
• Airpaz lists two restaurants and a fireplace (Airpaz (booking platform)), a low-confidence count.

The trade-off: Trip.com’s closure notice names only “the restaurant,” so the sources do not say whether the cafe stays open between 2026-10-09 and 2026-11-15.

Does it have a spa?

• Agoda lists a spa among its facilities (Agoda (booking platform)).
• Trivago lists a spa with sauna and a dedicated yoga studio, according to Trivago (hotel search site), a low-confidence listing.
• Reviews on TripAdvisor (review platform) mention limited spa options.

What this means: the spa appears on several platforms, but the only guest-side check describes thin options, and no source gives operating hours for the spa or sauna.

Does it have a fitness center?

• Agoda lists a fitness centre (Agoda (booking platform)).
• Trivago lists a gym, according to Trivago (hotel search site).

The implication: the fitness centre is the amenity where the sources agree most, though neither gives its opening hours.

How many rooms does Aston Batam Hotel & Residence have?

The room count is the sharpest disagreement in the research. Expedia lists all 232 rooms (Expedia (booking platform)), while TripAdvisor describes 277 fully furnished guest bedrooms across hotel and apartment towers (TripAdvisor (review platform)).

Four platforms list 232 rooms and two list other figures, one pattern: the lower count is the most repeated, yet none of the sources is the hotel itself.

Are the rooms air-conditioned?

• Trip.com lists 232 air-conditioned rooms with LCD televisions (Trip.com (booking platform)).
• No room-type breakdown appears in the sources reviewed.

The implication: the air-conditioning claim rests on one booking platform, so treat it as the listing’s promise until the brand publishes room specifications.

What are the opening hours at Aston Batam Hotel & Residence?

Hours depend on which service you mean, and the sources answer for different services.

What do the listed 6:00 AM to 11:00 AM hours cover?

• Breakfast runs 06:00-10:00 on weekdays and 06:00-11:00 on weekends (Expedia (booking platform)).
• Expedia charges IDR 180,000 for adults and IDR 100,000 for children (Expedia (booking platform)).
• Trip.com gives breakfast as 06:30-10:00 daily, according to Trip.com (booking platform), which conflicts with the 06:00 start.
• Agoda lists a 24-hour front desk (Agoda (booking platform)).

The catch: the weekday start differs by 30 minutes between Expedia and Trip.com, and no source confirms the hours of any service beyond breakfast and the front desk.

What do guest reviews say about Aston Batam Hotel & Residence?

Guest scores are high on every platform in the research, and the praise clusters around breakfast and staff. The complaints are fewer and concentrate on noise and housekeeping.

• Agoda: 8.7/10 from 12,049 reviews, with cleanliness at 9.0, service at 9.0 and value at 8.9 (Agoda (booking platform)).
• Skyscanner: 4.4/5 from 9,727 reviews (Skyscanner (travel search site)).
• TripAdvisor: 4.6/5 from 2,339 reviews (TripAdvisor (review platform)).
• Trip.com: 9.0/10 across 2,098 verified reviews, according to Trip.com (booking platform).

The implication: the scales differ, so the four scores cannot be averaged, but all of them sit in the upper range of their own scales.

Is Aston Batam Hotel & Residence suitable for business travelers?

• Trivago lists seven meeting rooms and a grand ballroom, according to Trivago (hotel search site), a low-confidence listing.
• HotelsCombined reviews list limited shuttle drops at major shopping malls as a con, from four reviews (HotelsCombined (price comparison site)).
• A Lemon8 reviewer reports poor soundproofing and slow housekeeping, including an hour’s wait for towels, according to Lemon8 (guest-review app).

The trade-off: meeting space suits business stays on paper, but the noise and housekeeping complaints land on the guests who most need sleep and speed.

Upsides and downsides

The implication: the upsides come mostly from high-volume platforms, while the downsides rest on smaller samples, so the balance is harder to weigh than the star count suggests.

Confirmed facts versus open questions

Confirmed facts

• Address: Jl. Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam 29444, Kepulauan Riau (according to Aston Hotels International (official brand site))
• Four-star classification (according to Aston Hotels International (official brand site))
• 25 minutes to Hang Nadim Airport and 8 minutes to Harbour Bay Ferry Terminal, both on the brand site (according to Aston Hotels International (official brand site))

What’s unclear

• Room count: 232, 277 or 314 via Tripmasters (tour booking site), TripAdvisor (review platform) and Traveloka (booking platform)
• Breakfast start: 06:00 or 06:30 via Expedia (booking platform) and Trip.com (booking platform)
• Whether the restaurant reopens after 2026-11-15, since no source confirms a date beyond the closure window (Trip.com (booking platform))
• Ferry time: 8 minutes to Harbour Bay versus about 15 minutes from Batam Ferry Terminal, which is a different terminal (Lemon8 (guest-review app))
• Distance to the centre: the brand’s “city centre” wording versus 10.8 km (Skyscanner (travel search site))
• Spa, sauna and fitness centre hours, which no source verifies

The implication: the verified core of this hotel is small, and most of the open questions sit in the amenities and hours that guests check first.

What guests and the brand say

“Aston Batam Hotel & Residence is a four-star hotel located in the center of the city, where business and entertainment chime in harmony.”

Aston Hotels International (official brand site)

“I still dream about their pillows 4 months since my trip.”

Veralyn, Singapore, guest reviewer on Agoda (booking platform)

“Sound proofing is bad, I barely slept.”

Shermaine, guest reviewer on Lemon8 (guest-review app)

The implication: the brand’s line describes a location, the Agoda reviewer praises bedding, and the Lemon8 reviewer reports a problem that bears directly on sleep, so the three should not carry equal weight.

Where this leaves a booking

The brand’s own page confirms the address, the four-star rating and the travel times of 25 minutes to the airport and 8 minutes to Harbour Bay Ferry Terminal (according to Aston Hotels International (official brand site)). Nearly everything that changes a guest’s stay, from the room count to the breakfast start and whether the restaurant is open, depends on booking platforms that disagree with each other or carry dated closure notices. For travellers choosing this hotel for its airport or ferry access, the choice is clear: confirm the restaurant, pool and breakfast hours with the hotel before you pay, or pick a property whose amenities appear on its own site.

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