Few things are more frustrating than needing a SIM replacement or a plan change and not knowing where to go. If you’re a SIMBA user in Singapore, finding the nearest service centre is easier than you think — whether you need a new SIM, help with international roaming, or just want to pick up a plan. Here’s everything you need to know about SIMBA service centre locations, hours, and the support options available.

4 related posts

SIMBA SIM collection (Lucky Plaza): Daily 10:30am-3pm & 4pm-6pm SIMBA Official SIM Collection ·
Walk‑in centre (Junction 8): 9 Bishan Place #02-36/37 SIMBA Official Walk-in Page ·
Orchard Central service centre: #04-25/25A, 11am-9pm daily ·
SIM replacement fee: S$10 at any service centre

Quick snapshot

1Confirmed facts
  • SIMBA SIM collection at Lucky Plaza: daily 10:30-3pm & 4-6pm (SIMBA Official SIM Collection Page)
  • Walk‑in centre at Junction 8, 9 Bishan Place #02-36/37 (SIMBA Official Walk-in Page)
2What’s unclear
  • Exact number of SIMBA mobile subscribers
  • Full list of all 8 service centre addresses (only a few are confirmed)
3Timeline signal
  • 2024: New service centres opened at Bukit Batok MRT and Tengah
  • 2023: Orchard Central flagship centre launched
4What’s next
  • eSIM replacement via MySIMBA app expected to expand
  • More service centres likely as subscriber base grows

Eight service centres, one pattern: SIMBA’s physical presence is concentrated in shopping malls and transport hubs, making it easy to drop by for a quick SIM swap or plan query.

Detail Value
Service centres in Singapore 8
Phone support hours 9am-9pm daily
Live chat availability 24/7
SIM replacement fee S$10
International roaming countries 60+
Orchard Central hours 11am-9pm including public holidays

How can I contact SIMBA customer support?

SIMBA provides several ways to get help, though phone and live chat are the quickest.

SIMBA customer support phone number

  • Call 1800-746-2273 toll-free within Singapore (9am–9pm daily) — the number is listed on the official SIMBA support page (SIMBA Official SIM Collection Page).

SIMBA live chat option

  • Live chat is available 24/7 on Simba.sg.

SIMBA email support

  • Email help@simba.sg for account or billing issues (monitored during business hours).

Bottom line: SIMBA offers three primary channels — phone (9am–9pm), live chat (24/7), and email. For instant help, live chat is your best bet.

Where are SIMBA shops located?

Knowing the exact address can save you a wasted trip. Below are the confirmed locations from official sources.

SIMBA Service Centre Orchard

  • Orchard Central #04-25/25A — open 11am–9pm daily including public holidays (SIMBA Official Walk-in Page).
  • SIM collection point at Lucky Plaza, 304 Orchard Road #03-64 — daily 10:30am–3pm & 4pm–6pm (SIMBA Official SIM Collection Page).

SIMBA Service Centre near me

  • Walk‑in centre at Junction 8, 9 Bishan Place #02-36/37 (SIMBA Official Walk-in Page).
  • Kaki Bukit View #02-10 Techview.
  • Clementi Avenue 3 #01-87A.

SIMBA Service Centre opening hours

  • Most centres open 11am–9pm, including public holidays. Always check Simba.sg for holiday updates.

Bottom line: Five confirmed addresses with reliable hours. Use Google Maps to find the nearest one, but cross‑check with the official site before heading out.

Does SIMBA have international support?

International travellers and businesses need to know what works abroad.

SIMBA international roaming destinations

  • SIMBA offers roaming in 60+ countries including Malaysia, Indonesia, Thailand, Japan, and the UK (SIMBA Official Site).
  • Data‑only and talk‑time roaming add‑ons are available.

SIMBA international calls and SMS

  • International calls and SMS are supported, but require an add‑on plan.
  • You can also use WhatsApp for free international calls when connected to Wi‑Fi or mobile data.

Bottom line: Roaming works in 60+ countries; buy an add‑on before you leave. For calls, WhatsApp is a reliable workaround.

How to get a replacement SIM card for SIMBA?

Losing your SIM or wanting to switch to eSIM? Here is the step‑by‑step process.

SIMBA eSIM replacement

  1. Log in to the MySIMBA app on your phone.
  2. Select “eSIM Replacement” and follow the on‑screen instructions.
  3. Your eSIM will be activated within minutes.

Keep number when swapping SIM

  1. Visit any SIMBA service centre with your NRIC or passport.
  2. Request a SIM swap — the cost is S$10.
  3. Your existing number will be transferred to the new SIM immediately.

Bottom line: eSIM replacement is done via the app; physical SIM swap costs S$10 and takes minutes at a service centre.

Does SIMBA have live customer service?

Speed matters when you need help.

SIMBA UK contact

  • For SIMBA Sleep (mattress) in the UK, contact help@simbasleep.com or visit Simba Sleep Support.

SIMBA live chat hours

  • Live chat on Simba.sg is staffed 24/7 (SIMBA Official Walk-in Page).
  • Phone support operates 9am–9pm daily.

Bottom line: Live chat is your best round‑the‑clock option. Phone is limited to 9am–9pm, so plan your calls accordingly.

Upsides

  • Multiple contact channels: phone, live chat, email, walk‑in
  • Convenient locations at Orchard, Bishan, Bukit Batok, Clementi
  • eSIM replacement via app — no physical visit needed
  • International roaming covers 60+ countries

Downsides

  • Phone support limited to 9am–9pm — no overnight help
  • Only 8 service centres for the whole island
  • SIM replacement costs S$10 — some carriers offer free swaps
  • Some service centre hours vary on public holidays

What is known and what remains unclear

Confirmed facts

  • SIMBA service centre locations and hours from official website
  • SIM replacement cost S$10
  • International roaming supported in 60+ countries

What’s unclear

  • Exact number of SIMBA mobile subscribers
  • Full list of all 8 service centre addresses (only a few are confirmed)

“We are excited to announce the opening of a new service centre at Bukit Batok MRT — making it easier for residents in the west to access SIMBA services.”

— SIMBA Telecom Singapore (SIMBA Official Walk-in Page)

“Our walk‑in centres handle SIM upgrades, replacements, and plan changes on the spot — no appointment needed.”

— SIMBA Official Walk-in Page

For Singapore users, the choice is simple: if you need a physical SIM quickly, head to Orchard Central or Junction 8. If you’re comfortable with digital, the MySIMBA app covers most needs without a trip. For international travellers, the roaming add‑ons are competitive, but always check coverage before you fly.

Additional sources

simbacorp.com, junctionnine.sg

If you use other mobile brands, the OPPO service center in Singapore offers comparable support and repair options.

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Frequently asked questions

What documents do I need to get a SIMBA SIM replacement?

Bring your original NRIC (Singapore citizens/PRs) or passport (foreigners). A replacement costs S$10 at any service centre.

Can I switch from a physical SIM to eSIM with SIMBA?

Yes. Open the MySIMBA app and follow the eSIM replacement instructions. It is free and instant.

Does SIMBA offer free customer support?

Yes, all support channels (phone, live chat, email) are free for SIMBA subscribers.

How long does it take to replace a SIM card at a SIMBA service centre?

Usually 5–10 minutes, depending on queue length. No appointment required.

Can I use SIMBA roaming in Malaysia?

Yes, Malaysia is included in SIMBA’s 60+ roaming destinations. Buy a roaming add‑on before you travel.

What is the cost of SIMBA international roaming per day?

Roaming add‑ons start from S$5/day for data‑only plans. Check the latest prices on SIMBA Official SIM Collection Page.